FAQs

What happens if I’m having a party in a park with a jumping castle?
You need to apply to the Gold Coast City Council for a permit to have a party in the park with a jumping castle.

Click here to fill in the online application at Gold Coast Parks website.
Other things to consider are if there is access to electricity in the park.  If not we can supply a generator to power the jumping castle.

Does The Fun Team have insurance?
Yes, The Fun Team is fully insured with an Australian Authorised Insurer. The policy is for $10,000,000 public liability.  A copy of the certificate of insurance can be provided on request.

What happens to our Jumping Castle booking if it rains?
Light rain or showers are ok for those who want to still go ahead, If the rain is heavy and consistent and looks as though it may cause risk to the children’s safety The Fun Team will contact you the day prior or the morning of your event. We can then reschedule your booking over the phone to a different date or issue you a credit voucher valid for 12 months so you can use it for a future event. The children’s safety is of paramount importance to The Fun Team.
Please note if you do proceed on a wet weather day and the castle gets excessively wet or dirty a cleaning fee will be charged at pick up.

What does the price of your party hire equipment include?
Basic party hire prices without supervision include delivery, installation and pick up of the equipment. Set up of the inflatable hire equipment is always completed prior to the booking time commencing.

Are The Fun Team Supervisors qualified?
Supervisors provided by The Fun Team all have a current blue card. They are all trained in the operation and safe use of the inflatable hire equipment.

What happens if I need to cancel my booking?
If you need to cancel your event for any reason we will give you a credit /gift vouchers to postpone your date. To obtain a credit voucher you must give us at least 7 days’ notice, otherwise, all payments made will be forfeited.

Party Entertainers: As we only have a limited number of party entertainers (face painters, balloon twisters, etc) who are in high demand, any cancellations within 7 days will be charged at the full price. This includes bad weather as we can still entertain indoors.

What deposit do I need to pay and how do I pay it?
We ask you to pay a 50% deposit on booking (or within 7 days) with the balance payable a few days prior or if you would like to arrange cash on delivery of your item please let us know.  You can pay your deposit via Visa or MasterCard over the phone (2% surcharge), EFT transfer into our bank account (details provided on request) or cheque.  Once your deposit is paid it is a confirmed booking for us – you will receive an email or posted confirmation of your booking and we will be in contact with you in the week prior to your booking date to reconfirm with you.

If your question hasn’t been answered then email us or phone The Fun Team on 1300 152 132

FAQs

Contact Us Today!

Contact us via phone or email to inquire about our party hire equipment for your upcoming party. We service the Gold Coast and Tweed Heads.