FAQs

What happens if I’m having a party in a park with a jumping castle?

You need to apply to Sydney City Council for a permit to have a party in the park with a jumping castle.

Other things to consider are if there is access to electricity in the park.  If not, we can supply a generator to power the jumping castle.

Does The Fun Team have insurance?

Yes, The Fun Team is fully insured with an Australian Authorised Insurer. The policy is for $20,000,000 public liability.  A copy of the certificate of insurance can be provided upon request.

What happens to our Jumping Castle booking if it rains?

Light rain or showers are ok for those who still want to go ahead. If the rain and or wind is heavy and consistent and looks like it may cause risk to the children’s safety, the castle will need to be deflated. We can then reschedule your booking over the phone to a different date or issue you a credit voucher valid for 12 months so you can use it for a future event. Please note if you do proceed on a wet weather day and the castle gets excessively wet or dirty, a cleaning fee will be charged at pick up.

What does the price of your party hire equipment include?

Basic party hire prices exclude delivery, installation and pick up of the equipment. Set up of the inflatable hire equipment is always completed before the booking time commences.
If you book online you are required to select your delivery fee according to your party location.

Are The Fun Team Supervisors qualified?

Supervisors provided by The Fun Team all have a current blue card. They are all trained in the operation and safe use of the inflatable hire equipment.

What happens if I need to cancel my booking?

If you need to cancel your event for any reason, we will give you a credit /gift vouchers to postpone your date. To obtain a credit voucher, you must give us at least 7 days’ notice; otherwise, all payments made will be forfeited.

What deposit do I need to pay, and how do I pay it?

We ask you to pay a 50% deposit on booking (or within 7 days) with the balance payable a few days prior, or if you would like to arrange cash on delivery of your item, please let us know.  You can pay your deposit via Visa or MasterCard over the phone (2% surcharge), EFT transfer into our bank account (details provided on request) or cheque.  Once your deposit is paid, it is a confirmed booking for us – you will receive an email or post confirmation of your booking, and we will contact you the week before your booking date to reconfirm with you.

If your question hasn’t been answered, then email us or phone The Fun Team on 1800 052 115