Answers to the Most Frequently Asked Questions About Party Hire

Answers to the Most Frequently Asked Questions About Party Hire

If there’s one way to ensure that you host a terrific party on the Gold Coast, it is by making use of party hire service. But if you’ve never availed a party hire service before, you probably don’t know what to expect. Don’t worry– I’m here to help you out.

As the owner of The Fun Team, a company that specialises in party hire on the Gold Coast, today I will answer some of the most common questions that customers have about our party hire services. Hopefully, this article will answer any doubt you have related to our services.

1. How far in advance should I book party hire services?

We always recommend that you book party hire services as early as possible to ensure availability. At the absolute minimum, you should book a week before the big day.

2. Can I view equipment in person before booking?

No, sorry you cannot. Images of our party hire equipment are all featured on our website.

3. Do you offer delivery?

Yes, we do. We will arrive at the venue with our equipment on the scheduled date.

4. Are set up and delivery included in your price?

Yes. All prices that you see listed on our website are inclusive of setup and delivery of our party hire equipment.

5. How do I know that my venue is suitable for party hire equipment?

Please talk to one of our experts, and we’ll help you understand if your venue is suitable.

6. What is the booking procedure?

To secure a booking with us, you’ll need to provide a 50% deposit within seven days of making the booking. You will need to make the final payment minimum two days before the scheduled date.

7. Do you offer cancellations?

Yes, we do. Depending on cancellation terms and conditions, we issue a 12-month credit note.

8. Do you offer package deals?

Yes, we do. Please refer to our page on party packages.

9. Can I pick up equipment myself?

Only our food machines are available for pick up. Our inflatables and jumping castles must be delivered to the venue by The Fun Team.

10. Can items be picked up at a specific time?

We do our best to offer party hire equipment to customers when they need them. However, we serve the entire Gold Coast to Northern NSW. Because we may have multiple jobs, we cannot guarantee this.

11. What if I receive damaged items?

We always ensure to deliver items in proper, working condition. If anything is damaged, please get in touch with us immediately.

12. What if an item gets damaged during the party?

If any equipment gets damaged during the party, you will be charged a fee to cover the cost of repairs or replacements.

13. What is the duration of rentals? Can it be extended?

Our jumping castles and inflatables are available on a 4-hour and 7-hour hire. Our food machines are available on a 24-hour hire. You can extend hire periods at an additional cost. If you need rentals for more than a day, we will charge you a daily rate.

14. How do I pay?

You can pay for party hire services by cheque, direct deposit or credit cards (2.5% additional fee on credit cards).

There you have it – I have answered some of the most commonly asked questions about party hire services for you. If you have any further questions or doubts regarding our party hire on the Gold Coast, please feel free to get in touch with us at The Fun Team.

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